# 3. The evidence gap › 3.4 What lenders learn from communica… (1)

Checks 1 to 4 of 7, each with its evidence

## What you can do here

- **Verify 1: The FCA found that poor consumer understand…**: Verify: The FCA found that poor consumer understanding of how financial diffi…
- **Verify 2: A randomised trial by the Behavioural Insig…**: Verify: A randomised trial by the Behavioural Insights Team (for the Departme…
- **Verify 3: Implication: whether a borrower makes conta…**: Verify: Implication: whether a borrower makes contact depends heavily on how…
- **Verify 4: Under PS24/2 (rules in force from November…**: Verify: Under PS24/2 (rules in force from November 2024), lender support duti…
- **Back**
- **Open Meet the research: 3.4 What lenders lear**