Respond to a damp, mould or repair report

Housing and benefits: Respond to a damp, mould or repair report. Starts when: A tenant reports a hazard or repair. Steps: Log; Investigate within the required time; Make safe; Complete works; Tell the tenant. Done when: The case shows investigation and safety work within the required times. Rules that apply: Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025 (Awaab's Law).