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Change contact details

Customer self-service: Change contact details. Starts when: Customer moves house or changes phone. Steps: Open profile; Edit address or phone; Verify with step-up and code; Confirm; Receipt. Done when: Customer change case closes and the record shows the new value with a receipt. Rules that apply: UK GDPR Art 16 rectification; BIAN Party Reference Data Directory.

Every capability, grid and graph, with demo data. Nothing real is changed.

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