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Verify a caller or visitor

Branch and colleague servicing: Verify a caller or visitor. Starts when: Customer contacts the bank. Steps: Open contact; Choose verification method; EDGE ID push or knowledge check; Result logged. Done when: Contact record shows the verification method and result before any disclosure. Rules that apply: PSRs 2017 reg 100; FCA SYSC 13.

Every capability, grid and graph, with demo data. Nothing real is changed.

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