Claim a Direct Debit indemnity refund

Customer self-service: Claim a Direct Debit indemnity refund. Starts when: Customer disputes a collection. Steps: Open collection; Claim refund; Reason captured; Immediate refund posts; Indemnity claim raised to originator. Done when: Refund journal posts and the indemnity claim id is on the receipt. Rules that apply: Direct Debit Guarantee.

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