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Disclose a vulnerability or need

Customer self-service: Disclose a vulnerability or need. Starts when: Customer tells the bank about a circumstance. Steps: Open support; Record need; Choose adjustments; Consent to flag; Receipt. Done when: Flag appears on the customer record with consent and review date. Rules that apply: FCA FG21/1 vulnerable customers; Equality Act 2010.

Every capability, grid and graph, with demo data. Nothing real is changed.

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