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Hand a case to a specialist team

Branch and colleague servicing: Hand a case to a specialist team. Starts when: Case needs fraud, complaints or lending. Steps: Open case; Choose team; Reason; Reassign; Queue updated. Done when: Case appears in the new team queue with the reassignment event. Rules that apply: BIAN Contact Routing.

Every capability, grid and graph, with demo data. Nothing real is changed.

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