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Make a complaint

Customer self-service: Make a complaint. Starts when: Customer is unhappy. Steps: Open complaint; Describe; Acknowledgement within 3 business days; Investigation; Final response within 8 weeks; FOS rights. Done when: Complaint case closes with a final response letter that states FOS rights. Rules that apply: FCA DISP 1.4 to 1.6.

Every capability, grid and graph, with demo data. Nothing real is changed.

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