Take a ward casework enquiry through to reply

Councillor and cabinet member: Take a ward casework enquiry through to reply. Starts when: A resident contacts the councillor. Steps: Log the enquiry with consent; Classify the service; Refer to the officer contact; Track the service reply; Reply to the resident; Close. Done when: The case shows the consent, the referral, the service reply and the date the resident was answered. Rules that apply: UK GDPR; Data Protection Act 2018 Schedule 1 paragraph 23 (elected representatives).